Frequently Asked Questions
Everything you need to know about your cozy new favorites.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location, usually arriving within 10-15 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.
How do I find my perfect size?
Each product page features a detailed size guide. We recommend measuring your favorite similar garment at home and comparing it to our chart for the best fit.
Are My Bear Hugs products ethically made?
Yes, we partner exclusively with fair-trade certified factories that ensure safe working conditions and fair wages for all artisans involved in our production.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.
How should I care for my apparel?
To keep your items soft and durable, we recommend machine washing on a cold, gentle cycle and tumble drying on low heat or air drying.